Shipping Information

1. Which countries do you ship to?
2. I am not in a EU-country, can I order anyway?
3. Which shipping services do you use?
4. Can I have my package shipped to a Pack Station?
5. What are the shipping cost?
6. How long does it take until I receive my package?
7. Shipping Information per Country
8. Where can I check where my order is?
9. I want to return my order, how does it work
10. I would like to send you something. What’s your address?

 

1. Which countries do you ship to?

We ship to all European Countries. Although some brands, we only ship to specific countries. You’ll see which products we can ship to your country as soon as you have registered and are logged in with your shipping country.

If your country is not listed on our registration form and you’re living in Europe, please contact us anyways and we will see what we can do for you.

 

2. I am not in a EU-country, can I order anyway?

Yes, you can. If you are located in Europe, we can ship to you. Your order will be handled as a VAT-free Export. But please note that you will have to pay import tax, import duty and your countries’ VAT directly upon import in addition to our invoice amount.

 

3. Which shipping services do you use?

For orders to Europe we use GLS courier services and UPS. So please give us a shipping address where someone can receive your package personally. We also always need your phone number to be able to contact you for shipping inquiries.

 

4. Can I have my package shipped to a Pack Station?

Yes, our courier services can usually deliver to Pack Stations that are served with people. Deliveries to automated Pack Stations are not possible.

 

5. What are the shipping cost?

We ship free to almost all European countries. But there are some exceptions where shipping is more expensive. Please refer to the list below for shipping cost to your country.

 

6. How long does it take until I receive my package?

After the payment is verified, products in stock will be sent on the same day on workdays, if we receive it before 11.00 AM (CET). For exact delivery times please refer to the list below.

 

7. Shipping Information per Country

Delivery time is calculated in workdays. Shipping cost in Euro.

Countries

0-5kg

5-10kg

10-15kg

15-20kg

20-25kg

25-30kg

Austria

free shipping

Belgium

free shipping

Bulgaria

free shipping

Croatia

free shipping

Czech Republic

free shipping

Cyprus

25

25

30

30

35

40

Denmark

free shipping

Estonia

10

10

15

15

20

20

Finland

10

10

15

15

20

20

France

free shipping

Germany

free shipping

Greece

25

25

30

30

35

40

Hungary

free shipping

Ireland

10

10

15

15

20

20

Italy

free shipping

Latvia

10

10

15

15

20

20

Lithuania

10

10

15

15

20

20

Luxembourg

free shipping

Malta

25

25

30

30

35

40

Netherlands

free shipping

Poland

free shipping

Portugal

10

10

15

15

20

20

Romania

free shipping

Slovakia

free shipping

Slovenia

free shipping

Spain

free shipping

Spanish Islands

10

10

15

15

20

20

Sweden

free shipping

United Kingdom

free shipping

             

Monaco

free shipping

Norway

free shipping

 

8. Where can I check where my order is?

After we have sent your package out of our warehouse, we’ll send you a shipping confirmation with your tracking link(s) so you can always check where your package is.

 

9. I want to return my order, how does it work

Please check out our Return Policy. But PLEASE do not order the whole collection just to choose the color or style you like. We believe in sustainable business and do not want to generate any more truck shippings than necessary!

 

10. I would like to send you something. What’s your address?

Our company address (administration only) is:
YO|YOGA AG
Holbrigstrasse 8a
CH-8049 Zurich
Switzerland

Our European Warehouse address is:
Before you send anything to our warehouse, please contact Customer Service and announce your shipping:

Distributing Warehouse Europe
YO|YOGA AG
c/o Cargocare GmbH
Lager Dornbirn
Spinnergasse 1
A-6850 Dornbirn
Austria