Shipping Information

1. Which countries do you ship to?
2. I am not in a EU-country, can I order anyway?
3. Which shipping services do you use?
4. Can I have my package shipped to a Pack Station?
5. What are the shipping cost?
6. How long does it take until I receive my package?
7. Shipping Information per Country
8. Where can I check where my order is?
9. I want to return my order, how does it work
10. I would like to send you something. What’s your address?

1. Which countries do you ship to?

We ship to all European Countries. Although some brands, we only ship to specific countries. You’ll see which products we can ship to your country as soon as you have registered and are logged in with your shipping country.

If your country is not listed on our registration form and you’re living in Europe, please contact us anyways and we will see what we can do for you.

2. I am not in a EU-country, can I order anyway?

Yes, you can. If you are located in Europe, we can ship to you. Your order will be handled as a VAT-free Export. But please note that you will have to pay import tax, import duty and your countries’ VAT directly upon import in addition to our invoice amount.

3. Which shipping services do you use?

For orders to Europe we use GLS courier services and DPD Courier. So please give us a shipping address where someone can receive your package personally. We also always need your phone number to be able to contact you for shipping inquiries.

4. Can I have my package shipped to a Pack Station?

Yes, our courier services can usually deliver to Pack Stations that are served with people. Deliveries to automated Pack Stations are not possible.

5. What are the shipping cost?

We ship free to almost all European countries. But there are some exceptions where shipping is more expensive. Please refer to the list below for shipping cost to your country.

6. How long does it take until I receive my package?

After the payment is verified, products in stock will be sent on the same day on workdays, if we receive it before 11.00 AM (CET). Delivery time is 1-6 workdays.

7. Shipping Information per Country

Shipping cost in Euro.

8. Where can I check where my order is?

After we have sent your package out of our warehouse, we’ll send you a shipping confirmation with your tracking link(s) so you can always check where your package is.

9. I want to return my order, how does it work

Please check out our Return Policy. But PLEASE do not order the whole collection just to choose the color or style you like. We believe in sustainable business and do not want to generate any more truck shippings than necessary!

10. I would like to send you something. What’s your address?

Our company address (administration only) is:
YO|YOGA AG
Holbrigstrasse 8a
CH-8049 Zurich
Switzerland

Our European Warehouse address is:
Before you send anything to our warehouse, please contact namaste(at)jadeyoga.eu and announce your shipping:

Distributing Warehouse Europe
YO|YOGA AG
c/o Cargocare GmbH
Lager Dornbirn
Spinnergasse 1
A-6850 Dornbirn
Austria