SHIPPING INFORMATION

1. Which countries do you ship to?

2. I am not in an EU-country, can I order anyway?

3. Which shipping services do you use?

4. Can I have my package shipped to a package station?

5. What are the shipping costs?

6. How long does it take until I receive my package?

7. Shipping information per country

8. How can I check where my order is?

9. I want to return my order, how does it work?

10. I would like to send you something. What’s your address?

 

1. Which countries do you ship to?

We ship to all European countries. Although some of our brands, we only ship to specific countries. You’ll see which products we can ship to your country as soon as you have registered and logged in with your shipping country.

If your country is not listed on our registration form and you’re living in Europe, please contact us anyways and we will see what we can do for you.

 

2. I am not in an EU country, can I order anyway?

Yes, you can. If you are located in Europe, we can ship to you. Your order will be handled as a VAT-free Export. However, please note that you will have to pay an import tax, import duty and your country’s VAT directly upon import, in addition to our invoice amount.

 

3. Which shipping services do you use?

For orders to Europe we use GLS courier services and DPD Courier. Please provide us with a shipping address where someone can receive your package personally. We also always need your phone number to be able to contact you for shipping inquiries.

 

4. Can I have my package shipped to a Pack Station?

Yes, our courier services can usually deliver to Pack Stations that are attended with people. Deliveries to automated Pack Stations are not possible.

 

5. What are the shipping costs?

We deliver free of charge to almost all European countries, with some exceptions where shipping is more expensive. please refer to the list below for shipping costs to your country.

 

6. How long does it take until I receive my package?

After the payment is verified, products in stock will be sent on the same day on workdays if we receive it before 11.00 AM (CET). Delivery is within 1-3 workdays for most EU countries.

 

7. Shipping information per country

Shipping cost in Euro.

 

Countries

0-5kg 5-10kg 10-15kg 15-25kg 25-32kg

Austria

Free shipping

Belgium

Free shipping

Bulgaria

5 Free shipping

Croatia

5 Free shipping

Czech Republic

Free shipping

Cyprus

40 40 50 55 60
Denmark Free shipping

Estonia

10 10 Free shipping

Finland

10 10 Free shipping

France

5 Free shipping

Germany

Free shipping

Greece

20 20 Free shipping

Hungary

5 Free shipping

Ireland

10 10 Free shipping

Italy

5 Free shipping

Latvia

5 5 Free shipping

Lithuania

5 5 Free shipping

Luxembourg

Free shipping

Malta

25 25 75 85 110

Netherlands

Free shipping

Poland

5 Free shipping

Portugal

10 10 Free shipping

Romania

10 Free shipping

Slovakia

5 Free shipping

Slovenia

5 Free shipping

Spain

5 Free shipping

Spanish Islands

         

Sweden

5 Free shipping

Monaco

5 Free shipping

Norway

30 30 Free shipping

 

 

8. How can I check where my order is?

After we have sent your package out of our warehouse, we’ll send you a shipping confirmation with your tracking link(s) so you can always check where your package is.

 

9. I want to return my order, how does it work?

Please check out our Return Policy. But PLEASE do not order the whole collection just to choose the color or style you like. We believe in sustainable business and do not want to generate any more truck shippings than necessary!

 

10. I would like to send you something. What’s your address?

Our company address (administration only) is:

YO|YOGA AG

Holbrigstrasse 8a

CH-8049 Zurich

Switzerland

Our European Warehouse address is:

Before you send anything to our warehouse, please contact namaste(at)jadeyoga.eu and announce your shipping:

Distributing Warehouse Europe

YOYOGA AG

c/o CCD Logistics B.V.

Koolwijk Transport

Transportstraat 2

2861 DZ Bergambacht

Netherlands