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Privacy Policy

Data privacy statement
Storage of access data in server log files
Data collection and use
Data transfer for contract performance
Cross-border transfer of personal data
Data use for advertising purposes
Use of cookies
Use of Google Analytics for web analysis
Links to our social media presences
Retention periods
User rights, data security and contact details

 

Privacy policy

We, YO|YOGA AG, based in Switzerland, Holbrigstrasse 8a, 8049 Zurich, entered in the trade register of the canton of Zurich under the number CHE-114.634.275, are the operator of the website www.jadeyoga.eu as well as provider of products and services offered there.

We are grateful for your interest in our website. We are responsible for the collection, processing and use of your personal data and for the compatibility of the data processing with the respectively applicable law, particularly the Swiss Data Protection Law and the EU General Data Protection Regulation (EU GDPR).

We attach a lot of importance to the protection of your privacy. Hereunder we provide you with detailed information on how we manage your data. Please note that the following information will be reviewed and amended from time to time. Therefore, we recommend checking this data privacy statement regularly.

 

Storage of access data in server log files

You can visit our website without having to provide personal details. We simply store access data in so-called server log files. The following data is thereby recorded without any action on your part and is stored by us until it is deleted automatically after a maximum of 12 months:

- IP address of the requesting computer,
- name and URL of the requested file,
- date and time of the retrieval,
- the website, from which the access was made,
- operating system of your computer and the browser used by you,
- the status code (e.g. error message),
- name of the requesting provider, and
- the country, from which you have accessed
 

This data will be used exclusively for the use of our website (connection set-up), to ensure smooth operation of the site, to improve our offer as well as for internal statistical purposes.

 

The afore-mentioned information will not be linked with or stored along with personal data. Only in the event of an attack on the network infrastructure of the website or in case of a suspicion of any other unlawful or improper use of the website, the IP address will be evaluated for clarification and defence and will, if necessary, be used within the scope of criminal proceedings for identification and for civil and criminal actions against the relevant users.

The afore-described purposes also correspond to our legitimate interest in the data processing within the meaning of art. 6 para.1 lit. f of the GDPR.

 

Data collection and use

We collect personal data whenever you voluntarily disclose it within the scope of your order, when contacting us or when opening a customer account.

a. When opening a customer account

The entry of personal data for the creation of your customer account on our website is voluntary. This pertains to:

- E-mail address*,
- Password*,
- URL,
- First name*,
- Last name*,
- Company,
- Telephone*,
- Address*,
- City*,
- Country*,
- Zip code*, and
- If necessary, VAT number in case of resellers

Personal data marked with * must be provided truthfully and mandatorily. The telephone number is necessary in case of courier shipments in order to organise the dispatch. The telephone number will however not be used for marketing purposes.

The data in the customer account can be viewed and changed by the customer at any time. Your customer account can be deleted at any time by sending a message to the contact person specified below.

The legal basis for the processing of your data for the above purpose lies in the fulfilment of a contract pursuant to art. 6 para. 1 lit. b GDPR as well as in our legitimate interest in optimal administration of the customer relationship with you (art. 6 para. 1 lit. f GDPR). You can object to this data processing at any time; this would however be synonymous to the deletion of your customer account.

b. When using the website as a registered user

When the website is used by logged-in, registered customers, we collect data for statistical reasons and to allow smooth functionality of the online shop. In particular, data is collected about the type, frequency and intensity of the use as well as the duration of membership.

The legal basis for the processing of your data for this purpose lies in the fulfilment of a contract pursuant to art. 6 para. 1 lit. b GDPR as well as in our legitimate interest in optimising our website offer and personalising our offer to you (art. 6 para. 1 lit. f GDPR). You can object to this data processing at any time; this would however be synonymous to the deletion of your customer account.

c. When ordering

If you want to buy a product on our website, we will require different data for processing the purchase contract.

- Login data,
- First name*,
- Last name*,
- Company,
- E-mail address*,
- Telephone*
- Address*,
- City*,
- Country*,
- Zip code*, and
- Information within the scope of the payment

Certain personal data marked with * must be provided truthfully and mandatorily.

In case of certain offers, additional information will be required. In the purchase process, you will be pointed to this additional information. When buying vouchers, you must, for example, also provide an e-mail address for delivery in addition to the above information.

If you have opened a customer account and given your consent, we will collect, edit and store information about the ordered products or services requested, as well as data on your ordering, purchasing and payment behaviour in connection with your orders in the online shop, with the processing of your orders or the provision of services requested by you.

We will use this data only for the processing of the contract, unless otherwise specified in this data privacy statement or unless you have agreed separately. We will namely process the data to record your order as requested, to provide the ordered products, to contact you in the event of any uncertainties or problems and to ensure the correct payment.

The legal basis for the processing of your data for the above purposes lies in the fulfilment of a contract pursuant to art. 6 para.1 lit. b GDPR as well as in our legitimate interest in optimal administration of the customer relationship with you (art. 6 para. 1 lit. f GDPR).

d. When using the contact form

If you contact us using the contact form on the website, we will necessarily collect the following data from you:

- Name,
- E-mail, and
- Subject and message

We will use this data to answer the questions asked by you or to provide the services requested by you and if necessary, to contact you via e-mail.

Our legitimate interest pursuant to art. 6 para. 1 lit. f GDPR will lie in the processing of your contact request.

 

Data transfer for contract performance

We will forward your personal data only if you have explicitly consented to this, if there is a legal obligation for this, or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.

Moreover, we will forward your data to third parties, insofar as this is necessary within the scope of the use of the website and the contract processing, namely the processing of your orders, the processing of your purchases, the delivery of your ordered products and payment thereof, for the provision of the services requested by you as well as the analysis of your user behaviour. The use of the data to be forwarded for this by the third parties will be strictly limited to the specified purposes.

Different third-party service providers will be explicitly mentioned in this data privacy statement (e.g. in the sections "Data use for advertising purposes", "Use of Google Analytics for web analysis" and "Links to our social media presences").

For the purpose of contract performance, we transfer your data to the mail order company commissioned with the delivery, to the extent required for delivery of the goods ordered.

A service provider, to which the personal data collected through the website will be forwarded or which has or can have an access to such data, is our web host. The website is hosted on servers in Switzerland.

Depending on which payment provider you select during the ordering process, in order to execute payments, we will transfer the payment data collected to the financial institution commissioned with the payment and if need be to any payment service providers that we may have commissioned or the payment service you selected. A number of the selected payment service providers collect this data of their own accord if you open an account there. In this case, you have to sign in during the ordering process with your login for the payment service provider. The data privacy statements of the respective payment service provider will apply.

 

Cross-border transfer of personal data

We are entitled to transfer your personal data even to companies domiciled outside of Switzerland respectively the EU and the European Economic Area, provided that this is necessary in connection with the aforementioned purposes. In this context, the statutory provisions regulating the disclosure of personal data to third parties are complied with as a matter of course. These third parties are bound to maintain data privacy to the same extent as us. If the level of protection of personal data in a country is not in accordance with Swiss respectively EU data protection law, we ensure by contract that the protection of your personal data always corresponds to that of Switzerland respectively that of the European Economic Area (EEA).

Individual third-party service providers mentioned in this data privacy statement have their registered offices in the USA (refer to "Data use for advertising purposes", "Use of Google Analytics for web analysis" and "Links to our social media presences). Further information on data transfers into the USA can be found under “Use of Google Analytics for web analysis”.

 

Use of data for advertising purposes

a. Use of data when subscribing to the e-mail newsletter

You will receive a newsletter from us only upon an explicit request. Registration on the website will be necessary for this. Within the scope of the registration, the following details must be provided:

- E-mail address*
- Last name and first name

Certain personal data marked with * must be provided truthfully and mandatorily.

If you subscribe to our newsletter, we will use the data required for this or the data disclosed separately by you in order to send you our email newsletter regularly with your consent.

We also enrich the above data with data from your registration (language, country, etc.). The purpose of this data enrichment is the segmentation and better personalisation of the newsletter dispatch.

We will use your data for the newsletter until you withdraw your consent. Unsubscribing from the newsletter is possible at all times and this can be done by either sending a message to the contact person referred to hereunder or via a designated link in the newsletter.

For sending the newsletter, we work with Mailchimp, an e-mail marketing platform from The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA. More information on the data protection at Mailchimp can be found here..

Our newsletter can contain a so-called web beacon (tracking pixel) or similar technical means. A web beacon is a 1x1 pixel, invisible graphic, which is linked with the user ID of the respective newsletter subscriber.

For every newsletter sent, there is information about the address file used, the subject and the number of newsletters sent. It can also be seen as to which addresses have not yet received the newsletter, to which address it was sent and in case of which addresses the dispatch has failed. It is also evident as to which addresses have opened the newsletter. Finally, the information as to which addresses have unsubscribed. We use this data for statistical purposes and for optimising the newsletter with reference to its content and structure. This allows us to align the information and offers in our newsletter better with the individual interests of the recipients. The tracking pixel will be deleted if you delete the newsletter.

To prevent the use of the web beacon in our newsletter, please set your mail programme such that no HTML is displayed in messages if this is already not the case by default. On the following pages, you will find explanations as to how you can make this setting for the most common e-mail programmes.

- Microsoft Outlook
- Mail for Mac (“Load remote content in messages”)

With the registration, you will give us your consent to the processing of the data entered for the regular dispatch of the newsletter to the address specified by you and for the statistical analysis of the usage behaviour as well as optimisation of the newsletters. This consent represents our legal basis for the processing of the data for the newsletter within the meaning of art. 6 para. 1 lit. a GDPR.

b. Re-targeting

We use so-called re-targeting technologies. Your usage behaviour on our website will thereby be analysed so that advertisement that is individually tailor-made for you can be offered even on partner websites. Your usage behaviour will be recorded pseudonymously.

Most of the re-targeting technologies work with cookies (for this, refer to the “Use of cookies” section).

This website uses Doubleclick by Google, a service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for placing advertisements based on the use of previously visited websites. Service provider for the EU, EEA and Switzerland is Google Ireland Ltd., Gordon House, Barrow Street, Dublin, 4, Ireland (“Google”).

For this, Google uses the so-called DoubleClick cookie, which allows recognition of your browser when visiting other websites. The information generated by the cookie about the visit to these websites (including your IP address) is transferred to a Google server in the USA and saved there (you will find additional information on transfers of personal data into the USA below in the “Use of Google Analytics for web analysis” section).

Google will use this information to evaluate your use of the website with respect to the advertisements to be placed, to compile reports about the website activities and advertisements for the website operators and to provide other services that are associated with the website use and the Internet use. Google will also transfer this information to third parties if this is legally prescribed or if third parties process this data on behalf of Google. Google will however, under no circumstances, link your IP address with other data of Google. Google is listed as a Privacy Shield participant. The Privacy Shield agreement between the EU and the USA guarantees minimum standards for data protection. More information on Google’s data protection can be found here.

You can prevent the re-targeting at any time by rejecting or deactivating the relevant cookies in the menu bar of your web browser (for this, refer to the “Use of cookies” section below).

The legal basis for the processing of the data for the aforementioned purposes lies in our legitimate interest in the interest-related and personalised advertising communication with you (art. 6 para. 1 lit. f GDPR). You can object to the processing at any time. The opt-out option has been pointed out previously.

 

Use of cookies

In order to make a visit to our website more attractive and facilitate the use of certain features, we use "cookies" on our website. Cookies are small files that are stored on your device and save specific settings and data for exchange with our system via your browser.

Some of the cookies that we use are deleted again at the end of the browser session, in other words after you close your browser (so-called "session cookies"). Other cookies remain on your terminal and enable us to recognise your browser the next time you visit the website (persistent cookies). Cookies neither damage the hard drive of your computer nor do these cookies transmit personal data of the users to us.

For example, we use cookies to identify you as a registered user without you having to log in separately. The use does not mean that we receive new personal data about you as an online visitor. Based on cookie technology, we receive only anonymous information, for example, from which websites you were redirected to our website, which pages on our website have been viewed, etc.

Please keep in mind that certain cookies are already set when you access our website. Most web browsers accept cookies automatically. You can configure your browser in such manner that you are notified about the setting of cookies and decide in the individual case whether to accept them or not or exclude the acceptance of cookies in certain cases or generally. If cookies are not accepted, the functionality of our website may, however, be reduced.

Internet browsers allow you to control the storage of cookies on your PC. This is described in the Help menu of each browser and explains how to change your cookie settings. You can find the description for the respective browsers under the following links:

- Microsoft Windows Internet Explorer
- Mozilla Firefox
- Google Chrome for Desktop
- Google Chrome for Mobile
- Apple Safari for Desktop
- Opera for Desktop

 

The legal basis for the processing of the data for the aforementioned purposes lies in our legitimate interest in ensuring the functionality and optimising the website (art. 6 para. 1 lit. f GDPR). You can object to the processing at any time. The opt-out option has been pointed out previously.

 

Use of Google Analytics for web analysis

This website uses Google Analytics, a web analysis service provided by Google. Google Analytics uses methods that allow analysis of your use of the website, such as so-called "cookies", text files that are stored on your computer. The information generated by the cookie about your use of this website, such as

- Browser type/version
- Operating system used
- Referrer URL (the previously visited page)
- Host name of the accessing computer (IP address)
- Time of the server request
- Device

is usually transferred to a Google server in the USA and stored there. Due to the activation of IP anonymisation (“anonymizeIP”) on this website, the IP address will be shortened within Member States of the European Union or in other contracting states acceding to the Agreement on the European Economic Area and in Switzerland before transmission to the USA. The anonymised IP address transmitted by your browser in the context of Google Analytics will not be combined with other Google data. Only in exceptional cases is the full IP-address transmitted to a Google server in the USA and shortened there. In these cases, we ensure through contractual guarantees that Google adheres to a sufficient level of data protection.

The information is used to evaluate your use of the website, in order to compile reports on the activities on our website and to provide other services associated with the use of the website for the purpose of market research and customising the website. Google will also transfer this information to third parties if this is legally prescribed or if third parties process this data on order. According to Google, the IP address will, under no circumstances, be linked with other data relating to the user.

Furthermore, you can prevent the collection of the cookie-generated data (including your IP address) about your use of the website by Google and the processing of this data by Google by downloading and installing the browser plug-in provided under the following link:

https://tools.google.com/dlpage/gaoptout?hl=en

The legal basis for the processing of the data for the aforementioned purposes lies in our legitimate interest in the optimisation and personalisation of our website and the services offered there (art. 6 para. 1 lit. f GDPR). You can object to the processing at any time. The opt-out option has been pointed out previously.

For the sake of completeness, we would like to point out that the US authorities have put monitoring measures in place in the USA, which generally allow for the storage of all personal data belonging to all persons, whose data has been transmitted from Switzerland to the United States. This is done without differentiation, restriction or exception in terms of the aim pursued and without an objective criterion that allows access by US authorities to the data and its subsequent use to be restricted to specific, strictly defined purposes justifying both access to this data and intervention related to its use. Furthermore, we draw your attention to the fact that no remedies are available in the USA for persons from Switzerland directly affected, which would allow them to gain access to the data concerning them or to bring about its correction or deletion and there is no effective legal protection against general access rights by US authorities.

 

Links to our social media presences

On our website, you will find links to social media networks. These are not plugins provided by the service provider, which already transmit data to the service provider when loading the website without influence of the users. The interfaces to the social media networks will only contain a link to the social media network including transfer of the website to be shared. No user data will be transmitted from the website to the social media network.

The links will lead to the following networks:

- Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA
When you call up a link to one of our social media profiles, a direct connection will be established between your browser and the server of the social network concerned. The network will thus receive the information that you, with your IP address, have visited our website and called up the link. When you call up a link to a network while being logged in to your account with the network concerned, the contents of our website can be linked with your profile with the network; this means that the network can directly assign your visit to our website to your user account. If you want to prevent this, you should log out before using the corresponding links. An assignment will take place in any case if you log in with the network concerned after using the link.

 

Retention periods

We will save personal data only as long as this is necessary to execute the afore-mentioned tracking services and to carry out the further processing activities within the scope of our legitimate interest. We will retain contractual data for a longer period, as this is prescribed by legal retention obligations. Retention obligations that require us to retain data will result from accounting regulations and tax regulations. According to these regulations, business communication, concluded contracts and accounting records must be retained for up to 10 years. If we no longer need this data to execute the services for you, the data will be blocked. This means that the data may then only be used for billing and tax purposes.

 

User rights, data security and contact details

a. User rights

You can any time object to data processing, particularly to data processing in connection with direct advertisement (e.g. against advertising e-mails). You will also have the following rights:

Right to information: You will have the right to demand an insight into your personal data saved with us any time and free of charge if we are processing this data. You can check as to which of your personal data is being processed by us, and that we are using it according to the applicable data protection regulations.

Right to correction: You will have the right to have incorrect or incomplete personal data corrected and to be informed about the correction. In this case, we will inform the recipients of the data concerned about the changes made unless this is impossible or associated with disproportionate effort.

Right to deletion: You will have the right to have your personal data deleted under certain circumstances. In the individual case, the right to deletion can be ruled out.

Right to restriction of the processing: Under certain conditions, you will have the right to demand restriction of the processing of your personal data.

Right to data transfer: If you are domiciled in Liechtenstein, you will have the right under certain circumstances to receive the personal data, which you have provided to us, from us free of charge in a readable format.

Right of appeal: If you are domiciled in Liechtenstein, you will have the right to appeal to the competent supervisory authority in Liechtenstein against the method of the processing of your personal data.

Right of revocation: You will basically have the right to revoke an issued consent at any time. Processing activities in the past based on your consent will however not become illegal through your revocation.

b. Data security

We take appropriate technical and organisational security measures to protect your personal data that is stored with us from manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are constantly being improved in line with technological developments.

When you register yourself with us as a customer, the access to your customer account will be possible only upon entering your personal password in each case. You should always treat your payment information as confidential and close the browser window once you have ended the communication with us, particularly if you are using a shared computer.

We also take data protection within our organisation very seriously. Our employees and the service providers commissioned by us are obligated by us to maintain confidentiality and to comply with the data protection regulations. Moreover, they are granted access to personal data only to the necessary extent.

c. Contact details

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as for revocation of issued consents or objection to a specific use of data, please directly contact our contact person for data protection law by sending an e-mail to info(at)jadeyoga.eu.